Shopping guide
From how to order to shipping, payment, gifts and returns. We walk you through everything one step at a time, so even first-time shoppers can buy with peace of mind.
- Shipping: Flat ¥800 nationwide
- Free shipping on ¥8,000 or more
- In stock: ships within 3 business days
Look right here!
Five easy steps.
First time here? Don't worry. Choose what you like, fill in your details, and wait for your parcel to arrive.
01STEP
Choose your products
When you find something you like, choose the color, size and name personalization, then add it to your cart.
02STEP
Check your cart
Check the quantity and gift wrapping, then go on to checkout.
03STEP
Address and payment
Enter your delivery address, your preferred delivery time and your payment method. You do not need an account.
04STEP
Order complete
You will receive an order confirmation email. For made-to-order items, this is when we start making them.
05STEP
Delivery
We pack every piece carefully and send it off, with a shipping notice to let you know.
Delivered with care.
We inspect each piece, wrap it gently and then send it off. Look forward to the moment you open the box.
Shipping fee
Flat ¥800 nationwide(tax included)
Free shipping when your products total ¥8,000 (tax included) or more.
- When we ship
- In-stock items: shipped within 3 business days of your order (each product page gives its own estimate).
- Made-to-order items: shipped as soon as they are finished. Each product page gives an estimated production time.
- If you pay at a convenience store or by bank transfer, we ship after we have confirmed your payment.
* Business days are weekdays, excluding Saturdays, Sundays, public holidays and the New Year holidays.
- Carrier
- Delivered by Yamato Transport, Sagawa Express, or Japan Post. We choose the safest option for the size and number of items in your order.
- Choosing a delivery date and time
- At checkout you can choose a delivery date (4 to 14 days after your order date) and one of the following time slots.
- No preference
- Morning
- 2–4 pm
- 4–6 pm
- 6–8 pm
- 7–9 pm
* Because of weather, traffic and other conditions, we may not always be able to deliver at your preferred time.
- Combined shipping
- If you order in-stock and made-to-order items together, we ship everything in one parcel once it is all ready.
- International shipping
- We do not ship overseas at the moment.
About payment.
Pay in whichever way suits you best. There is no extra fee for any payment method (bank transfer fees are not included).
Credit card
VISA / Mastercard / JCB / AMEX
Pay when you order
Enter your card details on the checkout screen. Card details are processed securely by our payment provider and are never stored by Bele Studio.
Perfect for gifts, too.
For the person who loves your little one as much as you do. We wrap your gift gently and send it along with your thanks.
Gift wrapping +¥330
Choose gift wrapping under "Gift options" in your cart. We put your order in a kraft box and finish it with string and a tag. The fee is the same for every order, however many items it holds.
Message card: free
We can add a message card for a few kind words, free of charge. Write your message under "Gift options" in your cart.
No price slip in the parcel
Orders with gift wrapping do not include a delivery note or anything else that shows the prices. If you need a receipt, please contact us.
Peace of mind, just in case.
We inspect every piece before it ships. If anything should still go wrong, we will take care of it right away.
When we accept exchanges and refunds
- The product arrived damaged or defective
- You received a different product from the one you ordered
Please contact us within 7 days of receiving your order. We will exchange the product or refund you. Bele Studio pays the return shipping.
When we cannot accept returns
- Returns or exchanges of made-to-order or personalized items for the customer's own reasons
- Requests made 8 or more days after the product arrived
- Products that were used, damaged or soiled after delivery
In-stock items can be returned for the customer's own reasons only if they are unused and unopened and you contact us within 7 days of arrival (return shipping is paid by the customer).
Our rules on returns and exchanges are also set out in the terms of service and the legal notice (Specified Commercial Transactions Act).
If anything happens, here is what to do.
- 1
Take photos
Take photos that show the condition of the product and the box.
- 2
Get in touch
Within 7 days of arrival, contact us through the contact form with your order number and the photos.
- 3
Exchange or refund
We will explain how to send the item back, then ship a replacement or process your refund.
One made just for you.
Personalized and custom items are handmade one by one by Bele once your order comes in.
Production time
We make each piece one at a time, within the estimate given on its product page. When many orders come in at once, it may take a little longer.
Progress updates
Partway through, we send you an update with photos. If anything concerns you, feel free to tell us then.
Natural variation, as with anything handmade
Because everything is handmade, colors, shapes and patterns vary slightly from piece to piece. We hope you will enjoy that as a one-of-a-kind charm.
About photos
For custom figures and portrait illustrations, we email you where to send your photos after you order. Photos from several angles, such as front, side and full body, help the piece look even more like your pet.
About cancellations
We cannot accept changes or cancellations once production has started. If you have any worries, please talk to us before you order.
Questions, cleared up.
These are the questions we hear most often. Tap a question to see the answer.
Yes, you can order without an account. Just enter your name, delivery address and other details to complete your order.
For items in stock, we can change or cancel your order as long as we have not started preparing it for shipment. Please contact us through the contact form as soon as possible. For made-to-order and personalized items, changes and cancellations are not possible once production has started.
Go to the contact formIn-stock items ship within 3 business days of your order and arrive about 1 to 3 days after shipping. For made-to-order items, please allow the time given on each product page.
Yes, one order is shipped together in one parcel. If you order in-stock and made-to-order items together, everything ships once it is all ready. If you would like to receive the in-stock items first, please place separate orders.
Yes. If you choose gift wrapping, we do not include a delivery note or anything else that shows the price. We can also add a message card free of charge.
The figures are for display and enjoyment only. Some have small parts, so please keep them out of reach of small children and of pets' paws and mouths. They also do not like getting wet or sitting in direct sunlight.
Yes, our ceramic food bowls, water bowls and mugs are microwave and dishwasher safe. They cannot be used over an open flame or in an oven.
You can attach up to 3 photos to the custom order consultation form. Please send any additional photos by email after we have talked. Photos taken from several angles, such as front, side and full body, help the figure look even more like your pet.
Learn about custom ordersYes, we can. Please contact us through the contact form with your order number, the name to put on the receipt and what the payment is for. We will send it to you as a PDF.
The rules on changing or cancelling orders, returns and exchanges, payment and more are set out in the terms of service. Please read them together with this shopping guide before you order.
Read the terms of serviceFor now, we only sell through the online shop. When we take part in events or markets in Gunma, we will announce it in the news on this site.
Contact
Still have a question? Just ask.
We reply by email within 3 business days. We would love to hear about your pet, too.
Contact us