Privacy policy

The Shop collects the following information.

• Your name, address, phone number, email address and other details you enter when you place an order or contact us
• The contents of your order, your delivery address and any gift message
• Information about payment (credit card numbers are received directly by our payment provider and are not kept by the Shop)
• Information you send us for a custom order, such as photos of your pet, its name and its characteristics
• The contents of your inquiries and a record of our correspondence
• Information about your use of the site, such as cookies, access logs, and the type of browser and device you use

We use the personal information we collect only for the following purposes.

• Confirming your order, making and shipping products, and contacting you about delivery
• Confirming payment, and billing and refund procedures
• Making custom works and sending you progress reports
• Replying to your inquiries
• Sending news about new products and events (only to those who wish to receive it; you can stop it at any time)
• Analyzing how the site is used and improving our services
• Preventing fraudulent orders and responding to them

The Shop does not provide personal information to third parties without the person's prior consent, except in the following cases.

• When required by law
• When necessary to protect a person's life, body or property and it is difficult to obtain the person's consent
• When especially necessary to improve public health or to promote the sound development of children, and it is difficult to obtain the person's consent
• When it is necessary to cooperate with a national agency, a local government or a party entrusted by them in carrying out duties prescribed by law, and obtaining the person's consent could interfere with carrying out those duties

To the extent necessary to process your order, we may entrust the handling of personal information to the following companies. We sign appropriate agreements with them and supervise them as necessary so that personal information is managed safely.

• Payment: payment service providers for credit card, convenience-store and PayPay payments
• Delivery: Yamato Transport Co., Ltd. and Japan Post Co., Ltd.
• Site operation: companies that provide systems such as servers and email delivery

To prevent unauthorized access to personal information, and its loss, leakage or alteration, we take the following measures.

• Communication on the site is encrypted with SSL/TLS.
• The people and devices that handle personal information are limited to what is necessary.
• We manage the passwords of the computers we work on and keep our software up to date.
• Information that is no longer needed for its purpose is deleted promptly, except what the law requires us to keep.

If you request the disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties of your own personal information, we will confirm your identity and respond without delay in accordance with the law.

Please send your request through the contact form. You can stop our news emails at any time, using the link in the email or the contact form.

Our site uses cookies and your browser's local storage for the following purposes.

• To save the contents of your cart and your favorites in your browser
• To understand how the site is used and make it easier to use

We may use analytics tools to understand how the site is used. These tools use cookies to collect information in a form that does not identify individuals.

You can disable cookies in your browser settings. However, if you do, some features, such as the cart and favorites, may become unavailable.

We may review this privacy policy to reflect changes in the law or in our services. When there is an important change, we will announce it on this page. The revised policy takes effect from the moment it is published on this page.

If you have any questions or concerns about how we handle personal information, please contact us below.

Business operator

Trade name: Bele Studio (ベレスタジオ)Bele Studio

Person in charge of operations

Izabele Horoiwa

Address

Gunma-ken

Contact desk

Bele Studio personal information inquiry desk

How to reach us

Contact form

Email address

izabele.h@belestudio.jp